Terms of Service

These terms cover tooo.booking, run by Tooo LLC. Using it means you accept them. Two very different people use this software, so this page is in two halves.

If you booked an appointment

Your appointment is with the business, not with us. We run the software that takes the booking; they do the work, set the price, and decide their own cancellation rules. If something goes wrong with the service itself, that is between you and them.

The cancellation and refund terms that apply to your booking are the ones shown to you at the time you booked. We save that exact version with your appointment, so a business changing its policy later cannot change the terms of a booking you already made.

Give accurate details. If you put the wrong address on a moving job or a driving lesson pickup, the business may still charge you for the trip.

Text messages are optional and off unless you tick the box. Reply STOP to stop them. See the Privacy Policy.

If you run a business here

You are responsible for the service you sell, the prices you set, the policies you publish, and for having the licences and insurance your trade requires. You are also responsible for what your staff do in your account.

Messaging. You may only text people who agreed to be texted through this platform. Do not import a list of numbers and message them, do not send marketing or promotional texts, and do not reuse the phone numbers your clients gave you for anything other than their appointments. This is not only our rule — it is the law (TCPA) and the mobile carriers’ rule, and breaking it can get messaging shut off for every business on this platform. We will suspend an account that does.

Payments. Client payments go through our payment processor to you, less their fees and our subscription fee. Chargebacks, disputes, and refunds beyond your published policy are yours to handle. Sales tax is yours to work out and remit.

Your data is yours. Export your clients and appointments any time. If you close your account we keep the data for 30 days in case you come back, then delete it.

What we do and don’t promise

We work to keep the service up and your data safe, and we take backups. We do not promise it will never be down. If it is down and you miss bookings, we are not able to make that up to you beyond refunding the affected part of your subscription — that limit is what makes it possible to sell this at this price, and it is normal for software of this kind.

The service is provided as it is. Our total liability to you for anything arising out of it is limited to what you paid us in the twelve months before the problem.

Ending it

You can cancel at any time from the admin; it takes effect at the end of the period you have paid for. We can suspend or close an account that breaks these terms — for messaging abuse, that may be immediate, because the harm lands on other businesses here. We will tell you why.

The rest

These terms are governed by the laws of the State of New York. If we change them materially we will tell account owners by email before the change takes effect. Questions: [email protected].